Shipping policy

UK Shipping
We ship all UK orders using Royal Mail services.
Processing Time
Orders are processed within 1–3 business days.
Orders placed on weekends or bank holidays will be processed the next working day.
Delivery Options
Royal Mail 24 Tracked: Estimated 1–2 working days
Royal Mail 48 Tracked: Estimated 2–4 working days
Special Delivery Guaranteed: Next working day delivery (where available)
Tracking
Tracked services include a tracking number which will be emailed once your order has been dispatched.
UK Shipping Costs
Shipping costs are calculated at checkout based on parcel size, weight, and service selected.
International Shipping
We ship worldwide using Royal Mail International Services.
International Delivery Times
Estimated delivery times vary by destination:
Europe: 3–7 working days
USA & Canada: 5–10 working days
Rest of World: 7–15 working days
Delivery times are estimates and may vary due to customs delays or local postal services.
Customs & Import Duties
International customers are responsible for:
Customs duties
Import taxes
VAT or local handling fees
These charges are determined by the destination country and are not included in shipping costs.
Tracking
International Tracked and International Tracked & Signed services are available for most countries.
Prohibited & Restricted Items
Certain items cannot be shipped through Royal Mail, including:
Flammable liquids
Aerosols
Perfumes containing alcohol
Dangerous goods
Certain batteries and chemicals
Customers are responsible for ensuring items comply with Royal Mail and destination country regulations.
Lost, Delayed, or Damaged Parcels
If your parcel is delayed, lost, or arrives damaged, please contact us within:
14 days for UK deliveries
30 days for international deliveries
Compensation and claims are subject to Royal Mail terms and conditions.
Incorrect Address Information
Please ensure your shipping address is correct before completing your order. We are not responsible for parcels delivered to incorrectly provided addresses.
Contact Us
If you have any shipping questions, please contact us before placing your order.